Christelle’s background includes 20+ years of leading and influencing business operations within Financial Services across EMEA, including; South Africa, Poland, Slovakia, Czech Republic, Hungary, Greece and the United Kingdom.
Drawing from her own experience, she developed a passion to equip leaders to be more effective and happier in their workplace and therefore went on to found Casting Crowns Coaching to inspire Operations and Contact Centre Leaders to reach their full potential.
As an award-winning leader, Christelle has a deep understanding of Contact Centre Operations. She applies her knowledge, combined with her coaching skills, to help individuals navigate the myriad of demands placed on them. She holds the view that coaching provides an essential companion for leaders to thrive in this ever-changing and demanding environment.
Christelle graduated with distinction as a Personal Development Coach and Accredited DISC Practitioner. She is currently completing her qualification in Corporate & Executive Coaching.
Her current portfolio includes working with individuals in their private capacity, as well as leaders in the Financial Services and Biotech Industry.
Christelle obtained certification as a strategic leader in Contact Centre Operations through the U.S.A Customer Industry Advisory Council and is the recipient of several prestigious Awards over the years.
- Contact Centre Industry Lead Judge (ContactCentreWorld.com, CCMA, UK Digital Awards)
- ECCCSA – Best Operational Support Team (Ranked #3 in EMEA)
- ECCCSA – Great Place to Work (Ranked #3 in EMEA)
- Firma Przyjazna Klientowi- Customer Friendly Certification (Poland)
- CCMG – Advisory Board Member (South Africa)
- CCMG – Best Contact Centre (Ranked #2 in South Africa)
- CCW – Best Operational Manager (Ranked #1 in EMEA, #3 in the World)
- CCNG -Small Contact Centre Winner (South Africa)
Let’s discuss your coaching needs.
+44 7578 332093